In the first two articles in the GCC series, I discussed the ‘why’ organizations should establish a GCC in India and ‘what’ are the key considerations before launching it. In this final piece, I share practical guidelines on ‘how’ to successfully implement a GCC in...
In my last article , I discussed in some length the ‘why’ or rationale for establishing a GCC in India today. I also touched on the reason why many organizations are unable to realize the fullest value from their GCCs, which is a lack of strategic clarity and...
Key takeaways The long-term trends of workplace shifts, technology first and purposeful resilience continue to evolve and dominate the industryRecent events at Southwest and FAA underscore the value of judicious technology investments, thoughtful governance and...
Key takeaways Today’s hybrid workplace has varying combinations of in-person, partial and full work-from-home employeesNew technologies and apps proliferate but decision intelligence solutions, cybersecurity, automation, and digitalization will power the hybrid...
Key takeaways The acute shortage of skilled coders, popularity of mobile apps and speed-to-market pressures are driving the growth of no code development platforms and toolsNo code development platforms allow non-technical/business users to build their own...
Key takeaways Continuous improvement (CI) takes process change to the next level by linking improved outcomes to cost optimization, employee productivity and sustainable growthThe path to cultural transformation mandates that CI be embraced and instituted at all...
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