In the first two articles in the GCC series, I discussed the ‘why’ organizations should establish a GCC in India and ‘what’ are the key considerations before launching it. In this final piece, I share practical guidelines on ‘how’ to successfully implement a GCC in...
In my last article , I discussed in some length the ‘why’ or rationale for establishing a GCC in India today. I also touched on the reason why many organizations are unable to realize the fullest value from their GCCs, which is a lack of strategic clarity and...
India has seen a remarkable evolution as a destination for outsourcing in the past three decades. From back-office operations in BPOs in the 1990s to knowledge and process outsourcing in KPOs in the 2000s to its current avatar of leading research and development...
Prashant Ranade and Anu Venkitaraman, IndusSME Key takeaways Organizations that are both innovative and resilient improve financial results by 2X, create 3X shareholder valueA vast gap persists due to lack of understanding and sound implementation on these two...
Key takeaways The long-term trends of workplace shifts, technology first and purposeful resilience continue to evolve and dominate the industryRecent events at Southwest and FAA underscore the value of judicious technology investments, thoughtful governance and...
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