Our Customers

Domain Expertise

At IndusSME, we don’t like to pin labels. Instead, we talk of the unique transformative value that our financial and technology offerings bring to our customers. In addition to foundational services, we offer vertical industry-specific solutions that address the issues and opportunities in their segments.

Financial Services, Banking and Insurance

Providers in this sector contend with huge amounts of data and confidential information, paper heavy and manual processes, and shifts to online sales and customer services. Additionally, they must manage credit risk, external and macro factors, and ever-changing government policies.

 IndusSME solutions identify, create and launch new products, enhance and customize online customer experiences, and assume risk and regulatory compliance activities. 

  • Create technology solutions to migrate mid-level, rural, semi-urban and community banks for higher efficiency and performance
  • Enhance core and non-core capabilities of local and regional insurance companies to compete effectively in large markets

Accelerate growth for mid-market private equity, venture capitalists and asset managers with innovative technology solutions


Ambulatory healthcare service providers, doctors’ offices, diagnostic labs and outpatient facilities face stiff competition and consolidation threats, regulatory demands, changing healthcare payer rules and routine claim denials. These issues worsened during the Covid-19 pandemic and these service providers need real-world solutions.

IndusSME solutions synthesize large amounts of data, systems and patient reports, automate payer and claim processes, and lessen your compliance burden, allowing organizations to focus on providing optimum patient care.


The pandemic pushed the Life Sciences industry to accelerate the development of vaccine and treatment within an unprecedented, short development and approval cycle. The lessons learned here coupled with the wave of digital disruption has impelled these  companies to reimagine how core technologies will be used to address the market demand.

IndusSME’s solutions apply data science, analytics, automation and the cloud to improve decision making quality and compress development cycles while improving the outcomes

Retail & Distribution

Instore, online and mobile retail providers must have a finger on the customer’s pulse at all times when it comes to trends, merchandise selection, delivery options and customer service. Moreover, online services must incorporate technology features like eWallets, digital payments and voice assistants in the front end, and virtual search, predictive analytics and search engine optimization in the back end.

 Supply chain disruption, labor shortages and pandemic-powered shifts in demand are making fulfilment more difficult. Digital technologies will enable organizations to fuse physical and digital worlds, making supply chain networks more customer-centric, resilient, sustainable and agile.

 IndusSME custom solutions will expand your sales and profitability with websites optimized for e-commerce, delivery and customer service. Our technology and analytics will revitalize your marketing and supply chain processes.


The manufacturing sector faces very different technological challenges than service providers – the ability to meet, customize and change production without impacting the overall manufacturing processes is at the core of their profitability. In addition, an effective solution must embrace inventory management, price estimation, shop floor control, financial management, CRM, quality management, document management and more.

IndusSME leverages the best combination of off-the-shelf ERP packages, open-source software apps and tailored modules to inject optimal flexibility into your manufacturing and supply chain processes. Our easy-to-implement solutions will boost your productivity, control costs and hasten time to market.


The success of a hospitality business lies in its superior customer serviceability. It must ensure that the front office and back-office operations are efficient and glitch-free for both customer satisfaction and retention.

 IndusSME tailored solutions combine technology, analytics and automation to deliver a seamless customer experience from proactive marketing and outreach to customer autonomy via mobile check-in, in-room smart technology and chat concierge services.



IT Enabled Services

IT enabled Services (ITeS) organizations provide a wide range of outsourced IT capabilities  to their customers, who are often in non-technology areas. They often include customer service, technology support and integration capabilities. These organizations must stay on top of technology trends for internal growth as well as superior customer servicing.

 IndusSME offers end-to-end solutions and resources in operations, inventory management, customer care, network, cloud and data management that are designed around your requirements. Our robust offerings allow you to focus your time and energy on the most important element of your business – your customer.

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