In the first two articles in the GCC series, I discussed the ‘why’ organizations should establish a GCC in India and ‘what’ are the key considerations before launching it. In this final piece, I share practical guidelines on ‘how’ to successfully implement a GCC in...
India has seen a remarkable evolution as a destination for outsourcing in the past three decades. From back-office operations in BPOs in the 1990s to knowledge and process outsourcing in KPOs in the 2000s to its current avatar of leading research and development...
Key takeaways As the pandemic recedes, most businesses are requiring employees to return to offices on a full or partial basisWork-from-home (WFH) has brought time, location and schedule flexibility resulting in better work-life balanceOn the flip side, back to office...
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