In the first two articles in the GCC series, I discussed the ‘why’ organizations should establish a GCC in India and ‘what’ are the key considerations before launching it. In this final piece, I share practical guidelines on ‘how’ to successfully implement a GCC in...
In my last article , I discussed in some length the ‘why’ or rationale for establishing a GCC in India today. I also touched on the reason why many organizations are unable to realize the fullest value from their GCCs, which is a lack of strategic clarity and...
India has seen a remarkable evolution as a destination for outsourcing in the past three decades. From back-office operations in BPOs in the 1990s to knowledge and process outsourcing in KPOs in the 2000s to its current avatar of leading research and development...
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