OPERATIONS

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Operations

Operations is the all-encompassing critical foundation that connects manufacturing, services and products to the market and the customer. Often, SME do not have the access, bandwidth or resources to invest adequately in the people, technology and resources needed to optimize each of these functional areas. IndusSME Operations are designed to bring swift efficiency and effectiveness into SME Finance, Human Resources, Sales and Production functions.

It costs five times more to acquire a new customer than to retain an existing one

finance

Deals with the acquisition, use and investment of funds in the business for day-to-day operations, medium- and long-term initiatives

What we do
  • Virtual CFO Services including strategic services (M&A, IPO services, Interim CFO services), transactional services (Budgeting, Forecasting, Cash flow planning), Operational support (US GAAP, IFRS, month-end/ quarter-end support/ Board meetings), and complete accounting check
  • Streamline, simplify and automate Procure to Pay, Order to Cash, and Record to Report processes
  • Provide end-to-end bookkeeping, accounts payables and receivables, cost accounting, payroll, and tax filing services
  • Audit Support services, SOX 404 Audit support, Information Technology General Controls (ITGC) & Application Controls (ERP operative controls), and review services (Policies and check compliance with accounting standard codifications)
  • Deliver real-time enterprise reports and analyses capabilities
  • SOC (service organization control) reporting- Type1 and type 2
How we do it
  • Integrate disparate platforms, standalone software and apps into one consistent system
  • Eliminate inefficient workarounds and manually intensive activities
  • Explore, propose and deploy optimal technology solutions
  • Leverage our back office services for day-to-day accounting functions
Benefits
  • Realize immediate cost and time benefits – typical savings start at 25%*
  • Shrink manual errors to near zero and increase accuracy
  • Repurpose your employee talent into more profitable, strategic and innovative avenues
  • Transition seamlessly to an organized, reliable, paperless environment

* Savings can vary depending on client size, industries, services provided.

Human Resources

Manages people, the organization’s most valuable asset, from recruitment, training and development to benefits, safety and compliance

What we do
  • Administer all aspects of payroll accounting including payroll processing, taxation and end-of-year activities
  • Automate HR operations in onboarding, employee data management, expense statements, timesheets, performance management and talent sourcing
  • Deliver on-demand reports and metrics for talent acquisition, career and performance management
How we do it
  • Apply automation to rules-based processes to simplify everyday HR operations
  • Eliminate inefficient workarounds and manually intensive activities
  • Explore, propose and deploy optimal technology solutions
  • Leverage our back office services for HR accounting
Benefits
  • Realize immediate cost and time benefits – typical savings start at 25%*
  • Improve processing and response time in all HR areas, especially onboarding
  • Shrink manual errors to near zero and increase accuracy
  • Repurpose your HR talent into more strategic and growth areas

* Savings can vary depending on client size, industries, services provided.

Sales and Marketing

Connects the organization with its market with awareness creation, customer interaction and value delivery through its offering and services

What we do
  • Deliver an unified sales and marketing platform for lead generation, marketing campaigns, customer acquisition and relationship management
  • Create integrated retail, web and ecommerce channels for seamless customer interaction, sales and delivery
  • Generate an automated funnel to collect, contact, qualify and track prospects
  • Automate customer interactions with intuitive call management, proactive updates and alerts, chatbots and online support
How we do it
  • Provide sales automation and digital marketing tools to maximize sales and marketing efforts
  • Build and fine tune robust, intuitive web sites to maximize customer engagement
  • Explore, propose and deploy optimal sales, marketing, Interactive voice response (IVR) and CRM solutions
  • Leverage our back office services for routine sales and marketing work
Benefits
  • Realize immediate cost and time benefits – typical savings start at 25%*
  • Improve customer retention and satisfaction with swift response, support and delivery
  • Expand your sales and marketing reach without any additional headcount
  • Maximize revenue streams from existing and new customers, improve your bottom line

* Savings can vary depending on client size, industries, services provided.

production

Integrates various inputs, systems and processes to create an offering to meet, solve or satisfy customer needs

What we do
  • Inject technology upgrades to rapidly improve product engineering and re-engineering
  • Revitalize R&D and innovation with latest technology and learning
  • Balance market trends and customer needs with production capabilities
  • Deliver on-demand reports and metrics
How we do it
  • Apply automation, machine learning and artificial intelligence techniques to optimize production and product engineering functions
  • Eliminate non-value add and manually intensive activities
  • Automate rule-based and repetitive processes
  • Explore, propose and deploy product engineering and innovation solutions
Benefits
  • Realize immediate cost and time benefits – typical savings start at 25%*
  • Free up valuable engineering talent to focus on innovation
  • Improve speed to market with better processes and offerings

* Savings can vary depending on client size, industries, services provided

WHAT WE DO
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